Terms & Conditions

Cancellation policy

Deposits for hair extensions fitting appointments are 100% non-refundable due to the product being ordered specifically for the appointment.

Please provide at least 48 hours-notice if you need to cancel your appointment, this is for both application and/or hair extensions maintenance. Cancellations made after 48 hours will come with a cancellation charge, this is 50% of the appointment.

Please note we cannot fit your hair extensions or maintain your hair extensions if you are more then 30 minutes late for your appointment.


Consultations are FREE of charge and no obligation; a minimum of £150 deposit is required if you wish to secure a date for your application. Please note deposits are non-refundable once made as stated on your consultation form.


Application is not able to take place if your hair is not freshly washed. As stated on your consultation form, you are to wash your hair the day of the night before your application with shampoo only (detox the hair) prior to application in order for your hair extensions to not slide out.

We do not offer “fitting only” we only work on supply and fit basis only.

Please note we can not fit your hair extensions or maintain your hair extensions if you are more then 30 minutes late for your appointment.

Maintenance agreement 

As stated on your consultation form, your hair extensions maintenance appointments must be kept within 6-8 weeks (subject to method – the recommended time for your method is given at consultation). If this is not kept, a further fee will be charged to accommodate the extra time taken.

There is a risk of damage to the natural hair if maintenance appointments are not kept within the recommended time.

We do not offer hair extensions maintenance or refitting appointments on other technicians’ work as we are not insured to do so. If you undertake a maintenance appointment on your Tress Up Hair LTD hair extensions at another salon; your contract with us is then void. This is again, due to insurance purposes.


Although it may seem like a simple process, hair extensions removal is NOT to be attempted by yourself and must be undertaken professionally, by Tress Up Hair LTD. If you attempt the removal process yourself, we are not liable of any damage that may occur. If you attend another salon for your hair extensions removal, we are not liable if any damage may occur and your contract with Tress Up Hair LTD is void.

Any discomfort experienced with our hair extensions services are to be reported to us immediately.